Veeam support sla. No other vendor protects you like Veeam.

Veeam support sla This leaves us with evenings and weekends for maintenance and offline activities where the SLA does not apply. In the case of data protection, SLAs might be RPOs (Recovery Point Objectives) or RTOs (Recovery Time Objectives). The report provides historical information for all Veeam Backup & Replication jobs. Oct 30, 2023 · At the Severity step of the wizard, select support case severity. Attach this file to your support request with the problem description. Avec Veeam, les administrateurs IT disposent de différentes possibilités pour créer des copies des sauvegardes et les stocker sur un support Jan 1, 2006 · Support This build is now a subject to Veeam Experimental Support. Launch New Support Case Wizard; Step 2. Clean Recovery Dec 28, 2016 · Please confirm the identity of the License Administrator associated with your company's support licenses and collaborate with them to designate Case Administrators. These transformational technologies will be focused on capturing a point-in-time copy (backup) as well as writing data out so it can be restored, should anything happen to its primary storage device. Veeam Data Cloud for Microsoft 365 is licensed per user. Canada (French) +1 514 613 Veeam Platform® is available in two packages: Veeam Availability Suite™ and Veeam Backup & Replication™. Sep 30, 2024 · Veeam ONE has added more enhancements to support Veeam Backup & Replication v12. Expert Incident Response from Coveware by Veeam; 24/7/365 support with a 15-minute response SLA; Patent-pending technology for assessment (Recon Scanner) Coordinated expertise for forensic triage, negotiation, and decryption. When minutes matter, the experts of Coveware by Veeam provide around-the-clock incident response with a 15-minute response service level agreement (SLA). During COVID-19, Veeam’s replication capabilities helped FGILI to replicate and migrate 100TB of data in a week’s time to Azure Blob, ensuring accessibility and business continuity as its 3,500 employees began to work remotely. Community, Free and NFR licensed products We do not provide phone support for Community, Free or NFR licensed products. Jan 30, 2018 · Why is the logic for the CDP Job view RPO SLA to only count the RPO SLAs of the Running VMs? Would it not be more logical to show the RPO SLA for the CDP Job based on all the VMs configured within the job? Therefore, if only 4 out of 5 VMs is actually Running, the CDP Job view would only show an RPO SLA of 80% maximum. In This Section Security Oct 21, 2022 · thus, i am currently sure the only job accessing the api was the one i ran for testing yesterday. Der Veeam-Support kann über TSANet einen Support Case für den SQL-Anbieter erstellen oder Kunden Anleitungen dazu bereitstellen, wie sie einen Support Case für den SQL-Anbieter erstellen können. These include, but are not limited to: Run the Veeam data mover directly on the ExaGrid appliances meaning there is no requirement for an extra gateway server. Your enterprise environment is complex and ever evolving. Jul 14, 2017 · A case with the relevant third-party vendor may be necessary for issues involving technologies from non-Veeam entities (e. Mar 13, 2020 · Veeam Backup for Azure. Otherwise it becomes a grey area, and in this case, IT teams often get blamed for undefined situations. Use a new Windows Server virtual machine and install Veeam Backup & Replication. Here we have a collection of more information that may be of interest, it takes a look at different types of knowdledge on the topics in the guide Aug 22, 2020 · ZeroFactix wrote: ↑ Thu Nov 04, 2021 12:04 pm So I've been using Veeam for years and have always manually staggered and "massaged" job start times. To configure the SLA Compliance Overview widget: Open Veeam ONE Web Client. I opened a support case about it yesterday afternoon, got emailed the case number, and woke up this morning to check on it and noticed it is not in either my open or closed cases. Feb 12, 2025 · This section lists fundamental security features of Veeam Data Cloud for Microsoft 365 customer portal. 4 as backup proxy operating systems Multiple stability, performance, and scalability improvementsThis release resolved key issues that may be occurring in your Note: The provided configurations apply only to the deployments performing VMware virtual infrastructure and/or physical machines backup. Se sei al corrente di un problema di sicurezza o di un abuso relativi a qualsiasi dei prodotti Veeam, invia una segnalazione. Design and Installation services through a Veeam Accredited Service Provider* In the event of a ransomware attack, Veeam will cover the cost of data recovery** We offer a full-service support model in that you may request Managecast to perform restores, change schedules, retention policies, generate reports, troubleshoot issues, provide advice, etc. Supports seamless infrastructure growth, delivering value for citizens: Jan 4, 2024 · Veeam ONE reports analyze data collected from VMware vSphere, Microsoft Hyper-V, Veeam Backup & Replication and Veeam Backup for Microsoft 365 servers. Why Choose Veeam? Unified management: Centralize workflows across on-prem and cloud environments. Jan 6, 2025 · Use Case: Ideal for call centers, customer support desks, and technical support teams focusing on efficiency and customer satisfaction by reducing repeated interactions. However I want to say that a recent experience with Veeam support was excellent. This includes new alarms and reports to help ensure compliance, identify missing RPOs, and receive details about malware anomalies detected across workloads and restore points. 365 Support. Get intelligence regarding request info, professional and contacting support to get quick responses and issue resolution! #1 Global Leading in Data Protection & Ransomware Recovery Veeam Alliance Partner Integrations & Qualifications - Dell -> Deduplication Target; Veeam Help Center - Dell Data Domain; Veeam Help Center - Backup Infrastructure for Unstructured Data Backup; Veeam Help Center - Scale-Out Repository with Extents in Metadata and Data Roles Jun 17, 2013 · Choose a Case Type: Technical product support — for Break-fix issues or any technical questions related to Veeam products. There is no need to generate or install a license file manually as Veeam Data Cloud for Microsoft 365 is seamlessly integrated with VCSP Pulse. Les licences de Veeam Data Platform ne peuvent pas être utilisées pour Microsoft 365, Salesforce ou Kasten et inversement. Stayed ahead of the insurance industry with stringent SLA standards Feb 2, 2023 · A 0% SLA with failures being logged about not being able to enable the CDP policy is not classified as a failure of the CDP policy. To show data for a specific location, use the location filter at the top left corner of the Veeam Service Provider Console window. Current versions of the product are eligible for full support; however, hotfix development is only available to customers who have upgraded to the most recent publicly available build of the impacted products. Available primarily in Veeam Data Platform Premium or as an Add-on to Veeam Data Platform Advanced (Veeam ONE is required). Technical support for Community Edition is provided on a "best effort" basis with no service level agreement (SLA) guarantee. This can be deployed within any AVS or on-premises datacenter environment, if network connectivity exists between it and the AVS vCenter as well as other Veeam servers if needed, or other virtual machines for guest processing. Sep 15, 2020 · Implementation Step 2 - Veeam Backup & Replication. May 30, 2022 · @chalkynz, glad to help, and naturally, it doesn't stop with just the case, it tends to be a full review of the engineer and also of the situations. zip file of diagnostic data to send to Veeam Customer Support, as described in Viewing and Exporting Logs. This is the status quo: We have SLA in our company that requires us to meet a target RPO per VM. At the top right corner of the SLA Compliance Overview widget, click the settings icon. Hannes you just seem to have just focused that this time around Veeam could meet the SLA. Not available as an Add-on for Veeam Data Platform Essentials or Foundation. 7. Veeam Data Cloud for Microsoft 365 also uses a security certificate to encrypt data transmitted between the Microsoft 365 environment and the Veeam Data Cloud application. If you pay premium for support for faster response SLAs, and all they have to do to "satisfy" that SLA is send a canned response email within the allotted time (or maybe a quick clarifying question), and then screw off for several hours before actually providing support on the phone or remote session, why bother paying? Microsoft of course is Supplemental Information . e. Let’s make sure we are on the same Feb 7, 2024 · Finally, the service level agreement (SLA) compliance overview shows a heatmap for your SLA compliance success, which lets you deep dive into success percentages over a certain period. Specify Case Administrator or License Administrator credentials and click Sign In. Ein Service Level Agreement (SLA) ist ein essenzielles Dokument, das die Zusammenarbeit zwischen einem Dienstleister und einem Kunden regelt. Platform Editions. Read here our customer support policy. Veeam Announces Support for Red Hat Enterprise Virtualization (RHEV/KVM) Veeam announces enhancements for new versions of Veeam Backup for AWS v4/Azure v3/GVP v2; VBO v6 – Self-Service Portal and Native Integration with Azure Archive and AWS S3 Glacier; Grafana Sie können einen Support Case online öffnen oder die Telefonnummer des Veeam-Supports für Ihr Land erhalten. The Details section provides information about all objects that meet and breach the target SLA including object name, number of available restore points, backup job name and destination, number of successful job sessions, Veeam Backup for Microsoft 365 server name, SLA percentage and configured job schedule in Coordinated Universal Time (UTC). The Average SLA chart shows the average SLA percentage for protected and unprotected VMs. El programa Veeam Ready proporciona a los miembros del programa Veeam Alliance Partner un proceso de prueba y cualificación de las soluciones para ayudarles a cumplir con los estándares de Veeam. Sep 11, 2024 · from your three mentioned options i can only suggest Veeam Backup for Microsoft 365 and Veeam Data Cloud. While an issue is open, the support team will keep you informed of the resolution status, and will notify you when a reported issue has been resolved. Nov 16, 2020 · If we look at the diagram of what I just described, it could look like this, where a few Proxies are protecting an specific SLA, another three are protecting another a bit more aggressive SLA, and finally a physical Proxy is protecting the tier1 workloads using storage snapshots and SAN Backup Mode. To access the dashboard: Log in to Veeam Service Provider Console. Soumettez un ticket d’assistance en ligne ou accédez à un numéro de téléphone pour contacter le support Veeam dans votre pays. Response times depend on your level of support and ticket severity (your last ticket was opened with severity 3), and are documented in our support policy. Mar 29, 2023 · Information on contacting Veeam Customer Support and the Veeam support policy is available at the Veeam Customer Portal. It was not a mission critical issue but Veeam really came through. For details on severity definitions, see Veeam Customer Support Policy. The job in question (license) is for 2100 users, it is not a small consideration. Premier level of support can be included for an additional charge for large enterprise customers. com Customer Support Issue Resolution Veeam Support provides trained resources to research and resolve issues on a timely basis. See full list on drj. Mit Veeam Cloud Connect können Kunden ihre Backup-Infrastruktur einfach und sicher auf die Cloud erweitern The requests for more information might keep the support engineer within the SLA but I would rather wait until someone is free to actually look at the issue, try fix then escalate if needed or simply say that the issue has nothing to do with Veeam and pass off to the relevant party. Welcome to the Veeam Cloud & Service Providers (VCSP) Technical Documentation Hub. Many of our customers started with Veeam Backup for Microsoft 365. The new process will help us better support you. While there may be issues where third-party support is needed, Veeam Support will remain available to answer questions from the respective vendor and advise to the extent that Veeam can. or Veeam Backup for Public Clouds backup policy. “Support This build is now a subject to Veeam Experimental Support. Jul 14, 2021 · I have also contacted all my Veeam reps and managers and requested a meeting to understand the SLA for Veeam for o365. In the Object types list, select what type of Microsoft 365 objects must be analyzed in the report ( All, Users, Groups, Sites, Teams ). Veeam empowers businesses to simplify hybrid cloud management through robust, future-ready solutions. important notice: please read carefully. Dec 6, 2023 · Accessing RPO & SLA Dashboard. Jan 22, 2025 · Hello Veeam Community, I’m working with Veeam and need clarification on how SLA compliance is calculated in the following scenario: I have an SLA setup with the following settings: RPO (Recovery Point Objective): 8 hours RTO (Recovery Time Objective): 8 hours For a backup job that runs for 24 hours, the results were as follows: Feb 12, 2024 · There are four parts to Veeam Threat Center: The Data Platform Scorecard, Malware Detection Map, service level agreement (SLA) Compliance Overview, and recovery point objective (RPO) anomalies. 0 (“Licensor”), which sets forth the rights and obligations governing software products defined in the licensing policy (“Software”), limited support services, and associated documentation The fact that you can't call Veeam support and speak to someone is ridiculous. Legacy per-Socket licenses include either Production or Basic Support depending on what was purchased. Included with Veeam Backup & Replication, Veeam customers can easily connect to a service provider’s cloud for an offsite backup copy or disaster recover as a service scenario. Sep 12, 2024 · The Details section provides information about all objects that meet and breach the target SLA including object name, number of available restore points, backup job name and destination, number of successful job sessions, Veeam Backup for Microsoft 365 server name, SLA percentage and configured job schedule in Coordinated Universal Time (UTC). We go through the process and it turns out it is a bug that software is working on no ETA. If at any point during the resolution process, you クライアントに対するパートナーのSLAは、パートナーとVeeamとの間のSLAの取り決めとは無関係です。 お客様に対して独自のSLAを定義する前に、4. Show organization objects that breach target SLA: defines whether objects not compliant with the target SLA should be included in the report. We like to do more, even for a free product. Durch das Abonnieren stimmen Sie zu, Informationen zu Produkten und Veranstaltungen von Veeam zu erhalten, und erklären sich mit der Verwaltung Ihrer Daten gemäß dem Datenschutzhinweis von Veeam einverstanden. Current case number 07417104, it's getting a bit frustrating. 0. Jul 23, 2013 · • Service availability for M365 services is as-per the Microsoft 365 Service Level Agreement. Thanks Kevin Aug 3, 2023 · Hi, I will look into the support SLA, I have a basic support. May 27, 2014 · We are currently using Veeam Backup & Replication 7. Contact us 0909068657. Économiques et fiables, elles offrent une protection contre les cryptovirus et le piratage informatique. Is there a definitive fix for the issue, veeam support installed a patch to update vbo to 8. Support is available through email communication. Our support expires tomorrow but we have already renewed the support about a month ago. Specify company and managed object for a support case: Jul 23, 2013 · Veeam Community discussions and solutions for: Adding Additional SLA options of Veeam ONE Mar 11, 2020 · Greetings friends, we come to the third entry on this interesting topic on how to protect a vSphere environment using Veeam Backup & Replication with SLA policies, we have seen in previous entries, how to design and create SLA policies in vSphere, and how to create the entire Veeam Backup & Replication infrastructure, today we will see how the Aug 5, 2015 · Veeam Endpoint Backup FREE as the name implies is a free solution: you can download and install it at no cost. Jun 14, 2015 · 4. Depending on their needs and amount of data, some of them with local backup storage (jet-based). Dec 6, 2021 · VONE individually tracks the SLA changes for each particular VM being processed by CDP policy and if the SLA of a VM drops below the configured threshold (in percent, which could be minimum, maximum, or average value during the configured data aggregation period), it raises the alert. i had another look at the azure portal today to check for costs incurred. Premium Backup, Recovery, Data Insights & Resilience. Advanced Secure Backup, Recovery & Data Insights. This release brought key enhancements as well as fixed key issues for better reliability. Downloading Logs; Creating Support Cases; Checking for Updates Always use ExaGrid as Integrated with Veeam, as it provides many performance benefits over the non-integrated type. In case the solution protects additional types of workloads (NAS, enterprise database plugins, etc) a trusted Veeam technical advisor must be consulted. Feb 14, 2023 · For eligible users, the Veeam Ransomware Warranty includes a 30-minute support service level agreement (SLA), a dedicated support account manager, quarterly health checks for best-practice operations, and optional design and installation services through a Veeam Accredited Service Provider. Mar 26, 2024 · An SLA (Service Level Agreement) is typically an accepted standard for a service. In the Object exclusions rule field, specify a list of objects that must be excluded from the report. 5% availability SLA achieved with Veeam solutions: Since moving to Veeam solutions, MAMPU has successfully maintained its record of always exceeding availability targets — driving consistently excellent client service. The Support person calls and asks again the same questions to make sure the notes are correct. Oct 30, 2023 · Click the Veeam Customer Support Portal sign-in link. Reports provide structured information to help you examine historical data for the managed backup infrastructure and virtual environment. Feb 8, 2018 · If support needs to access logs we simply start the service and let Veeam support look at our logs on our servers via a tunnel established by the service. 8:00am - 6:00pm Monday to Friday. Jul 4, 2016 · Veeam Backup & Replication support for VMware VVOL. Submit tickets to Veeva Support and Services using one of these articles: Opening a Ticket for Product Support; Opening a Ticket for GSC Support Veeam Backup for Microsoft 365, Veeam Backup for Salesforce et Veeam Kasten for Kubernetes sont des offres autonomes distinctes, achetées sous licence séparée. Es dient als formale Vereinbarung, in der festgelegt wird, welche Dienstleistungen zu welchem Qualitätsstandard erbracht werden und welche Pflichten beide Parteien dabei haben. Functional requirements . I don’t want the communication from Veeam to ESXi running trough the other kernel, only the NFS mount traffic. Multiple Instant Recovery sessions can be started in parallel, it is also possible to use this feature along with any Veeam backup, including Veeam Agents, Hyper-V VM’s, Nutanix AHV VM’s, oVirt VM’s, Proxmox VE VM’s as well as cloud native backups from Veeam Backup for Azure, AWS and Google Cloud. Jun 25, 2015 · Having a bit of a migration issue I can’t figure out. this end user license agreement (“eula”) is a legal agreement between you (as an individual or entity, “you”) and veeam software group gmbh (“veeam”), which sets Dec 16, 2020 · Les bandes sont l’un des supports les plus souvent choisis pour archiver les sauvegardes. No other vendor protects you like Veeam. In the menu on the left, click RPO & SLA. Email support is provided on a best-effort basis depending on staff availability, but there are no response goals or response guarantees for this service. For example, if I were a reseller (I'm not but humor me) and my entire business was setting up and managing Veeam backups. Jul 7, 2021 · Mildur Product Manager Posts: 10053 Liked: 2673 times Joined: Sat May 13, 2017 4:51 pm Full Name: Fabian K. How Veeam Supports Hybrid Cloud Automation. Die Veeam Service Provider Console ermöglicht das Remote-Monitoring und -Management von Workloads auf Basis von Veeam. 0 Patch 4. Protected VMs report lists all protected and unprotected VMs including their last backup job status. North America Canada +1 647 694 0922. The information in this site is specifically aimed at Veeam partners in the VCSP program and covers a broad range of topics. Jan 17, 2018 · We have an SLA of 99. Specify Veeam Customer Support Account; Step The Details section provides information about all objects that meet and breach the target SLA including object name, number of available restore points, backup job name and destination, number of successful job sessions, Veeam Backup for Microsoft 365 server name, SLA percentage and configured job schedule in Coordinated Universal Time (UTC). Veeam Threat Center immediately shows you where there are gaps in your security and data protection policies so you can remediate and fix them 目标高级响应 sla: 30 分钟: 目标生产响应 sla: 6 小时: 目标基础响应 sla: 12 小时（工作时间） 严重性 4: 描述: 小问题，不会影响产品功能，可轻松避开。 示例：“使用”问题；消息文本或文档页面用词不当或存在拼写错误，一般反馈。 目标高级响应 sla: 30 分钟 Apr 18, 2014 · Also on this page, you will see the description of support programs we provide, as well as actual support policy (SLA depending on case severity). Contact Support Account Manager (For Premier Support customers only) Customers of Veeam Data Platform and related products can find support by accessing the tools below. To define the right data protection strategy, several input variables need to be taken into account. Oct 31, 2023 · Backup jobs/Backup policies — select this option if you have an issue with Veeam Backup & Replication, Veeam backup agent or Veeam Backup for Microsoft 365 backup job. Do they not offer email support for thr NFR? I need to be able to Born in virtualization and optimized for the cloud, Veeam Backup & Replication provides data recovery options for businesses of any size. It is entirely possible I've got some cognitive bias on the go as now you mention it I do remember calling up Veeam a lot more back then. Additionally, the user guide itself serves as a comprehensive documentation resource, providing detailed instructions and information on using Veeam Backup for Salesforce. That would make Veeam Software the "business critical component" mentioned in the severity 1 rules there. The Workloads by Compliance State chart shows the number of VMs that meet the target SLA, VMs that breach the target SLA and VMs that do not have a CDP replica. The VM is assigned the RPO policy by the service owner. It is easy-to-use, fast, flexible and reliable recovery. Show organizations overview: defines whether organizations overview should be included in the report. Also the Veeam service providers stack and ecosystem is kind of unparalleled. g. It is licensed with the Veeam Universal License (VUL) which is an easy-to-use, per-workload license, available via subscription or perpetual options, for protecting data across on premises and multi-cloud environments. Jan 24, 2025 · Veeam Backup for Microsoft 365 8. A 30-minute time-to-first-response support service level (SLA) A dedicated support account manager (SAM) for assistance and escalation. Specify Veeam Customer Support Account; Step Aug 6, 2024 · Authorized User(s): employees, agents or third-party entities authorized by the Customer to use the Services. This end user license agreement (“EULA”) is a legal agreement between you (as an individual or entity, “You”) and the licensor defined in Section 15. 04 LTS) Part VIII (Monitoring Veeam using Veeam Enterprise Manager) The Specialist Engineer, Technical Support, VBR, Object Storage is responsible for providing customer support and troubleshooting across a range of supported products via telephone, email, and web Oct 11, 2024 · Downloading Veeam Service Provider Console Logs from Veeam Backup for Microsoft 365 Plugin; Downloading Veeam Service Provider Console Logs from Veeam Backup for Public Clouds Plugin; Viewing and Exporting Task and Activity Logs; Creating Support Cases. Step 1. The next generation of enterprise backup and recovery software is designed to meet the future needs of end users. The support team only works a certain time frame EST, and after that it goes to the skeleton crew who will put as much as possible in the ticket. Certifications. I even use it for my computers at home and found the ease of use and reliability of the backups very valuable. Diese Einwilligung können Sie jederzeit widerrufen. Oct 11, 2014 · You can find the needed information in Veeam One Backup Job Historical Information report. I am sure the development of this is way less than what Veeam spends with Aws to maintain s3 buckets for our logs Veeam Cloud Connect offers fast and secure backup and recovery for data centers, endpoints and the cloud, all from a single web-based console. It may be a design idea, the best way to use a given feature, pitfalls to avoid, and so on. Jan 30, 2025 · For more information about Veeam Data Cloud for Microsoft 365, see the Guide for Service Providers. If that happens (as a service provider) I may consider looking at proxmox again for our hosted restore clusters. Restore multiple types of data no matter the application or environment — virtual and physical, on premises or in the cloud. 9% uptime between business hours i. Here are the general Veeam support renewal guidelines: Veeam product licenses include Production Support 24. Problema que no afecta a la producción; la mayoría de las funciones aún funcionan, una condición limitada que se puede evitar fácilmente. Uptime/Availability SLA. Quarterly health checks for best-practice operations . In This Section. Oct 30, 2023 · Downloading Veeam Service Provider Console Logs from Veeam Backup for Microsoft 365 Plugin; Downloading Veeam Service Provider Console Logs from Veeam Backup for Public Clouds Plugin; Viewing and Exporting Task and Activity Logs; Creating Support Cases. i asked the veeam support engineer how many message have been backed up, and he replied "I Beginning 11/15/24, the process for submitting tickets to Veeva Support and Services groups will be updated on the Veeva Product Support Portal. Veeam Cyber Secure Full: Subscription: Instance: Offered in packs of 10 Instances. Mar 9, 2020 · Veeam announces enhancements for new versions of Veeam Backup for AWS v4/Azure v3/GVP v2; VBO v6 – Self-Service Portal and Native Integration with Azure Archive and AWS S3 Glacier; Grafana. Mar 30, 2010 · About Veeam’s ProPartner Program With more than 3,000 ProPartner resellers and 22 distributors worldwide, Veeam is committed to continued growth and support for its channel partners. That's actually why the alarm has got his current name . Ja, Veeam bietet spezielle Tools an, die Serviceprovider bei der Bereitstellung von BaaS und DRaaS unterstützen. I opened a ticket and received a response within the hour and the problem was escalated and resolved in 24 hours. A maioria das funções ainda é utilizável, uma condição limitada que pode ser prontamente contornada. We do use it for backups, copy of backup jobs to external storage and replication for backups to an off‑site location and it just works. The Workloads by SLA chart shows the SLA value for protected and unprotected VMs. 04 LTS) Part VIII (Monitoring Veeam using Veeam Enterprise Manager) Accessing RPO & SLA Dashboard. 5項で定めるVeeamの初動対応SLAを使用することをご検討ください。 The SLA should be a written document which is signed off by executive management. Thinking about it, you're probably right. 05 and RedHat 9. Veeam supports VMware vSphere, Microsoft Hyper-V virtual environments. Call the Veeam Technical Support team via a phone number of the country you're based in. Jan 31, 2024 · COLUMBUS, Ohio — Jan. A Veeam Customer Support portal sign-in page will open. Oct 16, 2024 · Veeam offers 24/7/365 expert incident response services to manage these situations quickly and effectively. Replicas don't seem to ever be rescanned so if something changes in your environment. Sep 26, 2024 · After indexing and a new backup cycle we're missing all past restore points. Foundation Secure Backup with Instant Recovery Jan 9, 2024 · With Veeam Backup & Replication v12, support for Veeam Cloud Connect and VMware Cloud Director was introduced, thus allowing Veeam Cloud & Service Providers (VCSP) to leverage CDP in addition to snapshot-based replication to start building truly compelling DRaaS offerings for remote customers. it's $7. This ensures that individuals who require the ability to contact Veeam Support for technical assistance are empowered to do so. To show data for a specific company and location, use the company and location filter s at the top left corner of the Veeam Service Provider SLA Company Limited is distributor of Veeam in Vietnam, including Veeam Availability Suite, Veeam Backup and Replication, Veeam Backup Essentials products. Note: You must be a Case Administrator to open a Technical product support case. Jan 19, 2024 · General Inquiry cases regarding feedback for Veeam websites and services do not have Phone Support or SLA’s. Jul 20, 2023 · This section provides information on how you can download diagnostic logs, create support cases to troubleshoot issues with Veeam Service Provider Console or managed Veeam products and keep Veeam Service Provider Console and managed Veeam products up-to-date. Get implementation support, ongoing security assessments, a world-class incident response retainer from Coveware by Veeam, and a $5M ransomware warranty – with the Veeam Cyber Secure Program. It's been a while since I spoke to someone in Veeam Support (don't use it in my current job, but did at my last one) but I'm pretty sure I've been able to get through to actual humans in Veeam Support using the relevant numbers from this page. Sep 27, 2024 · Proxmox jobs appear in Veeam ONE Client - Data Protection Proxmox protected workloads appear in Veeam ONE Client - Repositories - Protected Data For virtual infrastructure monitoring of Proxmox, they have already native exporter of the monitoring to InfluxDB and there are ready to consume open source things like this: Feb 3, 2012 · Andrew, I am sorry, but I have just checked your support contract and you have STANDARD support only, and not Premium. When I check out the License information from Veeam B&R I get the following information: Status: Valid (3286 days until expiration) License type: Full License Nov 11, 2021 · You can use our account ID and call "Veeam Support" (after you created the ticket on the web) normal office hours CET/EET zones, and see how many times you would be met by the SLA if prio 1 incident. Veeam has almost 20 years of pioneering experience, with expertly crafted solutions designed to support stringent SLAs while tackling the complexity of modern IT environments. I've been in contact with veeam support but no luck so far. 501 but that didn't help. Service Level Agreement SLA governs the compensation that customers with services such as Dedicated Servers, Exchange email accounts, and Colocation can claim from Global Network Solution in the event of Internet capacity disruptions affecting one or more servers due to outages or significant operational disturbances (downtime). An uptime SLA commits to ensuring a specific level of service availability, minimizing downtime that could disrupt customer operations or experiences. You will be automatically redirected back to Veeam Service Provider Console portal. Use Case Jul 9, 2024 · Downloading Veeam Service Provider Console Logs from Veeam Backup for Microsoft 365 Plugin; Downloading Veeam Service Provider Console Logs from Veeam Backup for Public Clouds Plugin; Viewing and Exporting Task and Activity Logs; Creating Support Cases. Thanks. It was in my open cases yesterday after I opened it as I saw it in the customer portal. If your issue is caused by ransomware, select Severity 1 from the drop-down list and select the This case involves ransomware mitigation or impact check box. For details on account permissions, see this Veeam KB article. Best practice from the field for Veeam Backup & Replication Veeam Backup & Replication is completely hardware agnostic, however it does integrate with some specific storage system to leverage the capabilities of native hardware snapshots. For some systems, integration goes beyond using hardware snapshots to read data during backup and replication from. 4. 31, 2024:Veeam ® Software, the #1 leader by market share in Data Protection and Ransomware Recovery, today announced availability of the new Veeam Cyber Secure Program which combines Veeam’s purpose-built technology with a team of experts to help enterprises prepare for, protect and recover from ransomware. Open the Veeam Threat Center section. To manage Veeam Backup for Public Clouds policies, you or client company users can access the Veeam Backup for Public Clouds portal directly from Veeam Service Provider Console. Nov 25, 2019 · I'm currently evaluating Veeam ONE and have issues finding the right report. New features and enhancements include Veeam Backup & Replication v11a, cloud-native capabilities for AWS, Microsoft Azure and Google Cloud Platform, integration with Kasten K10 for Kubernetes, support for Red Hat Virtualization backup, Instant Recovery to Nutanix AHV, Veeam ONE v11a, and Veeam Service Provider Console v6 Nov 20, 2024 · Here is the statement from Anton Gostev, Chief Product Officer at Veeam. Mar 12, 2020 · Veeam announces enhancements for new versions of Veeam Backup for AWS v4/Azure v3/GVP v2; VBO v6 – Self-Service Portal and Native Integration with Azure Archive and AWS S3 Glacier; Grafana. Conformément aux règles d’accès au support Veeam, les partenaires VCSP ne peuvent pas désigner leurs clients comme administrateurs du support de leur compte VCSP. In addition to VVOLs support, Veeam provides unique backup and recovery options for VSAN. However, at my latest client, we are re-configuring jobs to meet new SLA's and I'm wondering if it is a better practice to start them all at the same time and just let Veeam handle the timing and such. 5. 24/7/365 Incident Response with a 15-Minute Response SLA . For example, the TC's case demonstrated that we did find both a lack of clear guidance for our non-Capacity tier teams on handling Capacity Tier issues (case was being handled somewhat incorrectly by our multi-language team) and also a few very old 3 days ago · By managing resources in real time, they meet audience expectations and uphold SLA commitments. Support aligns to Veeam Data Platform Support level. For details, see Accessing Veeam Service Provider Console. Managing Veeam Backup for Public Clouds Policies. 1 has been released. 2. Specify Veeam Customer Support Account; Step SLA de respuesta Premier: 30 minutos: Respuesta de producción objetivo del SLA: 3 horas: SLA de respuesta Basic: 8 horas hábiles: Gravedad 3: Descripción: Problema que no afecta al entorno de producción. Der Kunde oder der von ihm beauftragte Servicepartner muss mit dem Support des SQL-Anbieters zusammenarbeiten, wenn es um Probleme geht, die nicht Aug 20, 2024 · Target SLA: defines the target SLA value (in percent). In addition, Veeam will deploy the Veeam Ransomware SLA Service Level Agreement. Nov 20, 2024 · You can c onfigure the widget settings to display infrastructure objects, job types, SLA period and SLA percentage threshold. Here at Veeam we value customer feedback and moreover it’s one of the main motivation factors to keep making best backup solutions. Licensing. Veeam Backup & Replication™ is very powerful and flexible. 3. Dec 6, 2023 · The Scope step of the wizard is available if at the Category step you have chosen to create a support case based on configuration, licensing or backup job\policy issue with Veeam Service Provider Console or a product managed in Veeam Service Provider Console. Part I (Installing InfluxDB, Telegraf and Grafana on Ubuntu 20. 2. , VSS, storage performance). To learn more about Veeam Threat Center, check out this blog post from my colleague Kirsten Stoner. Si le support Veeam doit contacter directement le client du partenaire VCSP, celui-ci coordonnera les échanges et y participera. Thanks! Anton Si tiene conocimiento de cualquier problema de seguridad o uso indebido relacionado con cualquiera de los productos de Veeam, infórmenos. 99. The ProPartner Program helps partners better serve their customers and grow their businesses more quickly and profitably. So yeah, while I had a lot more positive interactions with Veeam support 5-6 years ago, I probably shouldn't have had to be interacting with Veeam support that much. The level of support services provided depends on the lifecycle phase determined for a specific version of the product. . Note that you will need to produce a . In most cases we will respond within an hour or less. 3 days ago · Veeam Data Cloud for Microsoft Azure is a BaaS (Backup as a Service) solution that allows you to back up and restore your Microsoft Azure data . Veeam backup offers industry-leading RPOs and RTOs. We would like to show you a description here but the site won’t allow us. Location: Switzerland In the SLA field, specify the target SLA value (in percent). If we need to migrate away from one specific hypervisor the number one feature for us any replacement needs is Veeam support. Veeam’s smart logic for processing VSAN datastores can leverage a virtual proxy residing on the same ESXi host where most virtual disk data resides. I’m running ESXi version 7. The metrics measured by these are already well defined from various others so I won’t go over old ground here, but they are important for the topic Apr 12, 2012 · Veeam Community discussions and solutions for: SLA report of service of Veeam ONE Nov 27, 2024 · Last updated: November 27, 2024. 1 including object storage, Veeam Malware Detection and Best Practices. Documentation: all guides, documentation, and help materials published at Veeam’s website or otherwise provided by Veeam and related to the functionalities, use, and technical specifications of the Services. De plus, elles sont hors ligne en dehors du chargeur. 41 for yesterday, which translates to 9880 messages exported via the api. Il programma Veeam Ready fornisce un processo di test e qualifica della soluzione per consentire ai membri del programma Veeam Partner Alliance di soddisfare gli standard Veeam. Browse Veeam Support Online Knowledge Base to find answers for customers' frequently asked questions and solutions for already resolved issues. If any portion of Veeam fails then, is that a severity 1? Maybe it's just me, but these feel intentionally vague. Open A Case Submit a ticket to contact support regarding licensing, product download and any other questions you might have. Smart logic for processing VMware VSAN datastores. Veeam holds numerous certifications, including ISO/IEC 27001, and is continuously investing, innovating, and adding to industry and regulatory credentials to help ensure your data is protected and secure. How about support? Usually free product comes without support at all. Veeam Backup for Azure v3; VeeamON 2021. Controlla se sei Veeam Ready. Key enhancements in this release includeAdded support for Ubuntu 24. Immutability support by leveraging Retention Time-Lock. 5. We have four RPOs: CDP, 4h, 12h, 24h. Meta do SLA de resposta do Premier: 30 minutos: Meta do SLA de resposta do Production: 3 horas: Meta do SLA de resposta do Basic: 8 horas comerciais: Severidade 3: Descrição: Um problema fora do ambiente de produção. From Jan 9, 2025 · For details, see section Support for Veeam Backup for Public Clouds in the Veeam Cloud Connect Guide. The M365 cloud service is designed to be resilient and highly available, but Microsoft provides no contractual recovery time objective (RTO) or recovery point objective (RPO) for data May 8, 2024 · Hi @Jack_Lee!Currently, VDC for M365 has security settings such as MFA, granular RBAC, and IP range restrictions. This means this build is officially supported for use in production environments and in case of issues you can open support cases directly with our Customer Support, just with no SLA guarantees. hfk tntw cqskg gwnkk mdvjys efctw gimyrz ptos mtdfvso fpmcxo rxfgfxm yzjbec bkpp ksos amalifj